Order Process

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INITIAL CONTACT WITH ALTER LONDON
– Speak to a member of our experienced Trade team or call in to discuss your plans and project details.

 

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PROJECT DETAILS
– Understanding details about your project, to provide best advice, options, budgets and lead-times.
– Finer details such as specification of products, wood, metal, stone etc.
– Upholstery specification – Customer own material (COM) or assistance and supply via Alter London as turnkey solution.
– Delivery & Installation requirements.

 

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QUOTATION
– Our Trade team create a detailed quote of all products, incorporating images, specification, sizes and Trade prices within 48hours, often same day.

 

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PROCEEDING WITH ORDER
– Approval in writing of the order.
– Payment of deposit.
– Projects team manage all steps of the order alongside a dedicate Trade Manager, through to delivery and Installation.

 

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PROCUREMENT & PROJECT CO-ORDINATOR
– Site Survey/Access check carried out.
– Installation & delivery scheduled.

 

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CAD DESIGN
– Technical drawing provided for client approval prior to manufacturing.
– Approval in writing of the order.

 

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MANUFACTURING & UPHOLSTERY
– Procurement of components/materials.
– Workshops orders released in-house to all production departments.
– Open Client invitation to inspect goods at bodywork stage (if required).

 

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QUALITY CONTROL INSPECTION & ASSEMBLY
– Goods exit final stages of manufacturing for QC inspection & FR & CRIB 5 Labels.
– Goods packaged and labelled for Delivery & Installations team.

 

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DELIVERY & INSTALLATION
– Alter London’s Installation teams carry out delivery and installation to site, removing any site waste.
– International Delivery & Installation and White Glove service is a standard service available.
– Photographs taken of furniture install, with signed delivery paperwork.

 

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AFTER CARE SERVICE & SUPPORT
– Operations & Maintenance manual emailed to client.
– After service team courtesy call.