Frequently Asked Questions

GENERAL

Yes, we have an extensive Trade only showroom in West London (W3 7XR – a 2minute walk from East Acton tube station). The showroom has a wide selection of products and client meeting spaces to use as your own, including fabric samples, finishes and material samples library. We are open from 9am -5pm Monday to Friday, come and test out both the quality, taking a quick tour around the factory.
Yes, we have our own extensive production facilities here in West London. We can arrange workshop visit where you can see the various departments and the journey of each product from to finish.
We operate a strictly Trade only business to business service, we don’t sell directly to the general public or residential clients.
Contact our highly experienced Trade Team who will be more than happy to assist with any of your requirements on 0208 961 1003.

FURNITURE

Yes, we often have stock of various products for immediate delivery. Contact our team for the latest stock list or call in and select what you need. Often, we can manufacture goods the same week!
Yes, here in the UK! We have an in-house skilled production team of over 60 staff, manufacturing bespoke upholstered goods and bespoke items to meet your specific design and budgets in any type of material, such as wood, stone, metal, glass and mixed materials.
Yes, our experienced team have some of the best contacts and supply chains around the globe, with access to almost any product at the best prices. We are proud to have some of the best manufacturing partners that are exclusive to ourselves, producing almost any product you need be it Luxury Residential or Contract Furniture.
Yes, often referred to as Booth, Built-in, Fixed or Bespoke seating, we have an in-house technical design team to produce pre-manufacturing plans for approval. Our workshops create solid hardwood frames, using traditional upholstery methods and hand-crafted construction, to produce the very best loose or built-in seating.
Yes, our own UK factory manufacture commercial contract furniture and seating to A&D professional and Hospitality clients. We also source components and other quality products to compliment our own furniture and client brief requirements. These exacting standards require slight variations, including CRIB 5 certification and durability, however all our frames for upholstery regardless are issued with a 15year warranty.
All our upholstered furniture is provided with a 15year warranty. Subject to the specific products selected, other products will come with standard warranty of between 1 to 5 years, covering against manufacturing defects.

BUYING

As specialists with over 30years experience in both high-end residential and commercial Hospitality furniture, we both manufacture in the UK and work with our quality partners around the globe to provide the most effective solutions for your projects. Working with clients at an early stage, means we can advise on specifications, value engineer ideas and often provide products that are not on the open market.
If you obtain a more competitive quote, we will aim to beat this, providing a quote the same day. As the manufacturer, we are able to pass the direct savings to our clients. Our long-term relationships with manufacturing partners around the world, enable us to source direct and work in association with our own factory providing further savings.
We have a general Trade Price List for our standard product range based on individual items and standard finishes, but for project orders we can quote same day often providing more competitive prices.
Yes, we offer a standard Trade Discount for our standard ranges. For volume projects or where budgets are restrictive, we can provide a quote to include your exact specifications, including delivery and installation.
We accept CHAPS and BACS payment. CHAPS payment – preferred, as this clears same day, so speeds up your order. BACS payment - please note this can often take up to three days, so allow clearance time.

ACCESS

Parking – If the premises have restrictions for vehicle access or parking/loading problems, a member of our Trade team will make necessary arrangements. Property Access – Restrictive access? Our furniture can be designed and manufactured for assembly on site.
We can arrange for a site visit to check access to the premises and installation requirements prior to delivery, contact our team to discuss about this service. (click through to ‘contact us’ page)

FABRICS & LEATHERS

All our furniture is priced in COM/COL (customers own fabrics or leathers, ordered and supplied by the client to Alter London to use). We provide an indication of how much fabric or leather you will need to order and send to us.
Yes, we have an extensive fabric library and can supply most leading branded fabrics or leathers. Our buying power means we can pass on a Trade discount from the standard fabric prices, whilst providing a turnkey service, removing the responsibility of arranging deliveries and fire treatments needed. We can also offer suitable alternatives providing substantial savings, whilst advising on more suitable for use. Samples can be arranged via a member of our Trade Team (click through to ‘contact us’ page)
Yes, contact a member of our Trade team (click through to ‘contact us’ page)

DELIVERIES

Mainland UK Express – If you need goods in hurry, our team can arrange a priority delivery Please contact our Trade Team (click through to ‘contact us’ page) Mainland UK – Standard white glove delivery and Installation. Your order is delivered by our Transport Team and carried into your premises. All goods are set-out in place, with all packaging removed from site. Outside the UK – We can arrange delivery and Installation to any part of the World via our own Installations Team, or via one of our professional service providers. (click through to ‘delivery & installations page)
We can arrange delivery and Installation to any part of the World via our own Installations Team, or via one of our professional service providers. (click through to ‘delivery & installations page)
Dependent on products selected, in-stock goods can be available for immediate collection or delivery. Typically, our lead-time is 4 weeks for upholstered products, 6-8 weeks for joinery or case-goods and up to 12 weeks for metal fabrication and more complex items.
Yes, we often have stock of various products for immediate delivery. Contact our team for the latest stock list or call in and select what you need. Often, we can manufacture goods the same week!

STORAGE

We can arrange temporary storage If your project is delayed, however this may incur a charge. It is wise to advise us at the earliest convenience fi you anticipate delays, as often goods are dispatched immediately after completion.