Alter London have a dedicated delivery and skilled installations team that provide a comprehensive service to meet all budgets and requirements; from roll-out installations of 387 Luxury Hotel bedrooms in London to refrigerated shipping and installation of high-end furniture in Dubai, no project is too small or too large.
As standard, we provide a white glove service emphasising the same level of quality throughout.
DELIVERY ACCESS CHECKS
Our range of specialist solutions includes pre-delivery access checks to ensure we overcome any obstacle or work in conjunction with other Trades on site. As the manufacturer, our workshops can tailor make products that have restrictive access or are of a size that need to be assembled on site.
As part of the access and site inspection, a highly experienced member of our team will check all aspects of the installation needed, discussing any ideas and provide advice where needed.
If you choose not to have an access check, you are responsible for ensuring that your products can be delivered and installed to the property or site, with safe and reasonable access to the place of delivery.
You are also obliged to provide any parking permits necessary in advance of delivery.
All products are checked by our experts throughout the various stages in our London workshops. For sub assembly items such as Beds, headboards and tables, our fitting team carry out an assembly to ensure goods fit perfectly, before being carefully packaged for dispatch.
CUSTOMER SUPPORT SERVICE
From start to finish, we provide a dedicated Trade Manager and support team to look after you and your account, ensuring that all orders run smoothly.
All our products are as standard wrapped in protective material for site installation by our Logistics team. If your goods are due to be stored or handled by third parties, stored on a live site, or require international shipping, we recommend upgrading to our more comprehensive packing then all your items are safe and ready for delivery as needed. Please discuss with a member of our Trade Team.
All deliveries are made by either our own Logistics team or third parties will require a signature upon delivery. If nobody is available at the point of delivery and a signature cannot be obtained, this needs to be made aware to our Logistics team prior to delivery.
We will endeavor to dispatch your order between Monday to Friday 9.00am – 5.30pm, and will advise of the expected delivery time.
If you require specific dates and times, we will arrange accordingly.
Delivery times are given as estimates and we cannot be held responsible for minor delays. You will be notified when the Installations Team are on route.
The cost of delivery will be subject to your specific order, location and type of delivery or Installation.
As each item is unique and has different needs when it comes to shipping, the sum will be calculated upon each quote provided.
MAINLAND UK – Standard White Glove Delivery and Installation
Your order is delivered by our team and carried into your premises in protective packaging.
All goods are set-out in place, with all packaging removed from site.
INTERNATIONAL – Delivery
Your products are specially packaged for International shipping and can be delivered to a UK shipping agent center, or we can carry out a full delivery and installation service. To discuss your specific requirements Please contact our Trade Team
Please note that we are not responsible for any import duties payable but may be able to advise on the likely costs.
Please also note that the recipient of the delivery may be contacted by local customs offices to help clear the goods.
Customs clearance procedures may delay the delivery of your goods, especially if the local customs office has difficulties getting in touch with the recipient.
To ensure smooth delivery, please make sure the delivery contact details are accurate and the recipient is expecting the parcel.
If you are sending the products to a third party, for example as their agent, please note that they will be responsible for clearing the goods through customs. Please ensure they are made aware of this and that the delivery details, especially the telephone number, are theirs and not yours.
Warranty & Returns
All our upholstered products are provided with a 15year warranty. Our standard non-upholstered items are provided with a 2year warranty.
*Please note that bespoke & personalised items can only be returned if they are faulty.
Please see our full Terms and Conditions for full details.